Frequently Asked Questions - FAQ

How long does the repair take?

Our turnaround time is extremely fast! Nearly all our repairs are shipped back out the same day we receive your broken phone! This is accomplished by having highly skilled techs. We insure that all phones received runs through a complete incoming inspection, repair, and outgoing inspection. No steps in quality are sacrificed and we warranty any part we replace for 90-days! We offer the best price, highest quality parts, and the quickest turn-around.

 

Do you use Original or OEM Parts?

Apple Inc does not manufacture parts. They design and engineer them. They are built overseas in factories like FoxConn.

The parts Apple uses are purchased from Chinese suppliers and then assembled in China. A lot of the parts we use come from the similar suppliers in China. So though we cannot claim that our parts are "from Apple" and we can not claim that they are OEM, a lot of them are manufactured to the same/close to the same specifications and we are often unable to tell the difference.

 

What should i send with my device?

Please only send in your device. No accessories, boxes, or cases. We deal with hundreds of phones. Please send only the phone or device.

 

I just finished checking out, now where do I ship my iPhone?

Incoming Repair Department

10190 Riverside Dr #102

Palm Beach Gardens, FL 33410

 

Do you offer any type of warranty?

Glass repairs carry a 1 year parts and labor warranty which means if you have any issues related to the repair within 1 year we will take care of it free of charge! This does not cover accidental damage.

My phone seems to be having a bunch of different things wrong with it. Can you tell me what I need to do and how much it's going to cost me?

Absolutely. Please contact us at 1-888-494-iFix(4349) and we’ll quote you on the most cost effective route to get you back up and running.

 

What if you are unable to save my water damaged iPhone?

If we are unable to save your water damaged iPhone we will offer to purchase it or we can return to you. In the latter case, you will pay for return shipping.

If I send my phone in how do I know I’m going to get it back?

We are a register business with Palm Beach County and the state of Florida. We are in the business of fixing iPhones not stealing them. If you send your iPhone in for repair you will receive updates as your phone is received, repaired, and returned back to you! and have been paypal verified and confirmed for many many years! Awatlso, you can look us up on the State of Florida website as we are a registered for profit corporation. If your still feeling uneasy about sending your precious iPhone out please call us at 1-888-494-iFix(4349) Monday through Saturday 10 am – 7 pm, Sunday 11 am-5pm. Eastern Time and speak to one of our helpful customer service representatives.

I live in the near one of your stores. Is there any way to stop by your office to have the repair done so that I can save on shipping?

Definitely! Walk-ins are always welcome. Our hours are Monday - Saturday 10 am – 7 pm, Sunday 11 am-5pm and Sundays by appointment. No appointments are necessary and our technicians can complete most repairs in minutes while you wait in our state of the art waiting room!

What if I send you my damaged, but working iphone, and you end up further damaging it?

Not a chance. We repair hundreds of phones per week and are highly skilled at what we do. There is no chance that if you send us a working phone, we send you a broken one in return. We complete incoming and outgoing inspections to insure that all bases are covered pre and post repair.

My touch screen doesn’t work, but the glass is not shattered. What repair do I pick?

The glass and digitizer repair is what you are in need of.

How do I know if I need the LCD repair or not?

The screen appears black, white, bleeding, or has dead pixels, you need to replace the LCD. If the glass is cracked as well, you will need to choose the LCD & Glass repair. You can send us a picture of the current condition of the phone while it is powered on to info@ifixyouri.com and we will do our best to diagnose it.

What guarantees do you have in regards to my data privacy?

At iFixYouri we do not store ANY of your private data. Our checkout process has the highest security with the latest encryption. Be sure that we will not access any of your private data for any reason and will only operate the phone for testing purposes to ensure that it is functioning properly during outgoing inspection. You may password protect your iPhone if you feel it is necessary but note that doing so will limit our ability to test certain functions of the iPhone (i.e camera, headphone jack and signal antennas). iFixYouri.com is not responsible for and cannot guarantee the functionality of those features if the phone is password protected.

What do I need to send with my iPhone?

Please include the confirmation page emailed to you once you have purchased the repair. If you do not have access to a printer, please make sure your name and address is included either on or in the box you ship your phone in. This helps us keep track of the phone and allows for a faster and more convenient service.

Why do you only offer UPS?

We currently only offer UPS shipping. UPS is the most reliable, hands down. Please email info@ifixyouri.com or call us at 1-888-494-iFix(4349) to arrange other shipping.

Do you buy broken iPhones?

Yes, we do, please visit the link at the top of our page.

I don’t feel comfortable buying on the site are the any other ways I can pay?

Sure. To arrange other forms of payment please call our Customer Service Representatives at 1-888-494-4349 and they would be happy to assist you.

I found a cheaper price but like your site a lot better is there anyway you would match their price?

Depending on where you found the price we can usually assist you with this, please just give us a call at 1-888-494- iFix(4349) and we will see what we can work out.

I tried to fix my iPhone on my own and have it kind of taken apart. Can I send it to you and have you fix it?

You sure can! This happens more often than you think. Just purchase the diagnostic service repair, send us the phone, and we will take care of ya!